Last updated: 13 February 2024

Visitors to our Web Site and Users in general should read these terms and conditions carefully as they contain important information about your rights and obligations when using this website (the “Website”).



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


For the purposes of these Terms and Conditions:

  • “You”, “Service User”, “Your” refers to you the person who is browsing the website when you clicked on a link to access and accept these Mission’s General Terms and Conditions.
  • “We”, “Us”, “Ourselves”, “the Mission”, refers to the High Commission of the Kingdom of Lesotho whose name is identified to you on the Website.
  • “General Terms and Conditions” refers to these terms and conditions.
  • “Specific Terms and Conditions” means the Specific Terms and Conditions structured to cover any service that you may acquire through the Website, and which takes priority over these General Terms and Conditions to the extent of any conflict between them.
  • “Website” or “Site” means the website you are browsing when you clicked on a link to these General Terms and Conditions, including all related Ministries and Agencies in the government of the Kingdom of Lesotho web pages.
  • “All terms” refers to the offered services, acceptance, and consideration of payment necessary to undertake the process of our assistance to the service user in the most appropriate manner, whether by formal meetings of fixed duration, or any other means, for the express purpose of meeting the service user’s needs in respect of provision of the Mission’s stated services, in accordance with and subject to, prevailing Kingdom of Lesotho Laws.


Use of this website is governed by the following terms which were last reviewed in February 2024.
These Terms and Conditions set out the rights and obligations of all users regarding the access and use of the website. By browsing on or using the Website you are deemed to have read and agreed to comply with and be bound by these General Terms and Conditions which, together with our Privacy Policy, govern our relationship with you.

Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Specific Terms may also apply to the provision of any of the services that we provide on this website. You must check any specific terms that apply to the services which you acquire from the website.

You represent that you are over the age of 18. The Mission does not permit those under 18 to use the Service.

If You disagree with any part of these Terms and Conditions, then You may not access the website.

2. Introduction Relating To: (“our site”).

2.1 This document (together with any documents referred to in it) contains the terms and conditions upon which we provide the services (the ‘ Services‘) listed on (“our site”) to you.


3.1 The Website is owned and operated by the High Commission of the Kingdom of Lesotho UK (“we”/ “us”/ “our”, “the Mission”), situated at 7 Chesham Place, London SW1X 8HN.

3.2 We publish relevant information from the departments of the Ministry of Foreign Affairs and International Relations, the Ministry of Home Affairs (Lesotho), respectively.

4. Accessing Our Website

4.1 You will be able to access parts of the Website without having to register any details with us. However, from time-to-time certain areas of this Website may be accessible only if you are a registered user.

4.2 You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

4.3 Anyone accessing, visiting, or using this Website must satisfy themselves that the laws of their own country allow them to access the information or must refrain from accessing, visiting and/or using the Website accordingly.

5. Communications

5.1 You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

5.2 We will contact you by email or provide you with information by posting notices on our website.

6. Registering On This Website

6.1 When registering on the Website, where applicable, you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

6.2 By registering on the Website, where applicable, you undertake:

6.2.1 That all the details you provide to us for the purpose of registering on the Website are true, accurate, current, and complete in all respects.

6.2.2 You will notify us immediately of any changes to the information provided on registration.

6.2.3 You are over 18 or if under 18 you have a parent or guardian’s permission to register with the Website in conjunction with and under their supervision.

6.2.4 To only use the Website using your own username and password.

6.2.5 To make every effort to keep your password safe.

6.2.6 Not to disclose your password to anyone.

6.2.7 To change your password immediately upon discovering that it has been compromised.

6.2.8 To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than yourself to use them.

6.3. You authorise us to transmit your name, address and other personal information supplied by you (included updated information), to obtain information from other government agencies in the associated governments whom we collaborate with in the provision of our services, including, but not limited to, associated Ministries and agencies in the government of the Kingdom of Lesotho, so that they may authenticate your identity.

7. Registering On This Website

7.1 To be eligible to acquire the Services on this Website and lawfully enter and form a services arrangement with us, you must:

7.1.1 Be 18 years of age or over.

7.1.2 Be legally capable of entering into a binding contract.

7.2.2 Provide full details of an address in the Kingdom of Lesotho or the country of your resident jurisdiction, (if you’re not a citizen or a Lesotho national), for the performance or delivery of the Services.

7.2 If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our website.

8. Intellectual Property

8.1 Unless explicitly stated as intellectual property held by third parties, the contents of this site are protected by copyright (including design copyrights), trademarks, and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, data, technical information, goodwill, service marks.

8.2 You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

8.3 You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

8.4 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

8.5 You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the Website.

8.6 You acknowledge that any other use of the material and content of this Website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from such material and content.

8.7 No licence is granted to you to use any of our trademarks or those of our associated government Ministries/agencies in the government of the Kingdom of Lesotho.

9. Disclaimer

9.1 It shall be your responsibility to ensure that any services or information available through the Website meets your specific requirements.

9.2 We will not be liable to you if the Website is unavailable at any time, though we make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year. However, this is not guaranteed as the Website may be temporarily unavailable at any time because of server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair. Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

9.3 Unless otherwise expressly provided, the information published, and opinions expressed on this Website are provided based on public service purposes and objectives. Great care has been taken to ensure that the official information available on the Website at any time is correct, accurate, and up to date. guaranteed. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. However, the High Commission of the Kingdom of Lesotho cannot under any circumstances guarantee the accuracy or completeness of material on this Website.

9.4 Our information on this site, neither does it purport to constitute legal advice, nor is it intended as a substitute for any relevant professional advice in relation to services you seek to acquire from us.

9.5 All images, descriptive content, and guidelines on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.

9.6 Any services related fees are only valid at the time they are published on the Website.

9.7 All fees and relevant services provisions supersede all previous publications.

9.8 Every effort is made to keep information regarding the related services availability on the Website up to date. However, we do not guarantee that this is the case, or that such services will always be available.

9.9 The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these terms and conditions or required by law) in relation to the information, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage.

9.10 We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

9.11 To the maximum extent permitted by applicable law, in no event shall we be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.

9.12 We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.

9.13 You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted on the Website or from any website linked to it.

9.14 We reserve the right to disclose such information to law enforcement authorities as we reasonably feel is necessary should you breach this agreement.

10. Use Of The Website

10.1 You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.

10.2 We provide access and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.

10.3 We reserve the right to:

10.3.1 Make changes to the information or materials on this Website at any time and without notice to you.

10.3.2 Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire website without notice or liability to you or any third party.

10.3.3 Refuse to post material on the Website or to remove material already posted on the Website..

10.4 You may not use the Website for any of the following purposes:

10.4.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

10.4.2 Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise.

10.4.3 Breaching any applicable local, national, or international laws, regulations, or code of practice.

10.4.4 Gaining unauthorised access to other computer systems

10.4.5 Interfering with any other person’s use or enjoyment of the Website

10.4.6 Breaching any laws concerning the use of public telecommunications networks

10.4.7 Interfering with, disrupting or damaging networks or websites connected to the Website.

10.4.8 Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website.

10.4.9 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation.

10.4.10 To create and/or publish your own database that features all or substantial parts of the Website.

10.4.11 Making, transmitting, or storing electronic copies of materials protected by copyright without the prior permission of the owner.

10.5 In addition, you must not:

10.5.1 Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware, or other material which is malicious or technologically harmful to the Website.

10.5.2 Attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to it

10.5.3 Attack the Website via a denial-of-service attack or a distributed denial-of service attack.

10.5.4 Damage or disrupt any part of the Website, any equipment or network on which the Website is stored, or any software used for the provision of the Website.

10.6 A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

11. Suspending Or Terminating Your Access

11.1 We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:

11.1.1 You breach the terms of these terms and conditions (repeatedly or otherwise).

11.1.2 You are impersonating any other person or entity.

11.1.3 When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

11.1.4 We suspect you have engaged, or about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website.

12. Reviews

12.1 You acknowledge that any review, feedback, or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our associated Ministries and agencies in the government of the Kingdom of Lesotho’s websites publications.

12.2 You undertake that any review, feedback, or rating that you write shall:

12.2.1 Comply with applicable laws in the Kingdom of Lesotho and the laws in any country from which they are posted.

12.2.2 Be factually accurate.

12.2.3 Contain genuinely held opinions (where applicable).

12.2.4 Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving.

12.2.5 Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material, or violence.

12.2.6 Not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach any legal duty you owe to a third party.

12.2.7 Not be used to impersonate any person, or to misrepresent your identity.

12.3 You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements, or infringement of intellectual property rights.

12.4 You grant us and our associated Ministries and agencies in the government of the Kingdom of Lesotho a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you.

12.5 We reserve the right to publish, edit or remove any reviews without notifying you.

13. Linking To The Website

13.1 You must not create a link to the Website from another website, document, or any other source without first obtaining our prior written consent.

13.2 Any agreed link must be:

13.2.1 To the Website’s homepage.

13.2.2 Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted.

13.2.3 Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it.

13.2.4 Established in such a way that does not suggest any form of association, approval, or endorsement on our part where none exists.

13.3 We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is always accurate.

13.4 We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice, you must immediately remove the link and inform us once this has been done.

14. External Links

14.1 To provide increased value and convenience to our users, we may provide links to other websites or resources, be they private or official, for you to access at your sole discretion and risk. The Mission may under no circumstances whatsoever be held responsible for the content of these links for which the sole intention is to facilitate web users’ access to information resources on the subject in question.

14.2 You acknowledge and agree that, as you have chosen to enter the linked website or websites, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

14.2.1 The privacy practices of such websites

14.2.2 The content of such websites, including (without limitation) any advertising, content, products, or other materials or services on or available from such websites or resources.

14.2.3 The use which others make of these websites.

14.2.4 Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, materials, or services available on and/or acquired by yourself from such external websites or resources.

15. Limitation Of Liability And Indemnity

15.1 Notwithstanding any other provision in these terms and conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

15.1.1 Death or personal injury resulting from our negligence.

15.1.2 Fraud or fraudulent misrepresentation

15.1.3 Action pursuant to the Consumer Protection Act 2022.

15.1.4 Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

15.2 We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are foreseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach:

15.2.1 Any loss of goodwill or reputation; or

15.2.2 Any special or indirect losses; or

15.2.3 Any loss of data.

15.2.4 Wasted management or office time.

15.2.5 Any other loss or damage of any kind.

15.3 If you pay for any services from a third-party seller through our website, the seller’s individual liability will be set out in their own terms and conditions.

15.4 You agree to fully indemnify, defend and hold us, and our officers, and employees harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

15.5 This clause does not affect your statutory rights as a consumer.

16. General

16.1 We reserve the right to change the domain address of this Website and any services, service fees, and services availability at any time.

16.2 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in these terms and conditions and the remainder of the provision in question will not be affected.

16.3 All service delivery arrangements are concluded and available in English only.

16.4 If we fail, at any time to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

16.5 A waiver by us of any default shall not constitute a waiver of any subsequent default.

16.6 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

17. Governing Law And Jurisdiction

17.1 The Website is controlled and operated in the United Kingdom.

17.2 These terms and conditions will be governed by the laws of the Kingdom of Lesotho, regardless of where the site is used, and you irrevocably agree to submit to the exclusive jurisdiction of the courts of Lesotho.

18. Updates

The Terms are current as of the date on the top of this page. We may update the Terms at any time by publishing an updated version here. If you continue to use the Websites after any such changes, that will indicate you accept those changes.

For any questions regarding these terms and conditions of use, please contact us:

By visiting this page on our website at: Contact us Page

OR write to the following address:

7 Chesham Place,

The Terms are current as of the date on the top of this page. We may update the Terms at any time by publishing an updated version here. If you continue to use the Websites after any such changes, that will indicate you accept those changes.


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